
Strong prequalification isn't just about avoiding risk; it's a strategic investment that can lead to better project outcomes, stronger partnerships, and greater profitability.
In this conversation with Heather O’Neill, Vice President of Construction Specialty Products, and Jen Chadd, Assistant Vice President of Construction Specialty Products, both of Arch Insurance Group, we’ll break down the most common prequalification mistakes and explore what leading contractors are doing to build smart, scalable prequalification programs. Learn why financial prequalification remains the biggest opportunity (and challenge) for new SDI buyers.
Key Takeaways:
- How to avoid the most common prequalification mistakes contractors make.
- The crucial components for best-in-class prequalification programs.
- Why aligning finance, risk, and operations teams is key to long-term success.
Meet the Speakers

Heather O'Neill
Arch Insurance Group Inc., Vice President, Construction Specialty Products
Heather O’Neill is Vice President of Construction Specialty Products at Arch Insurance, where she leads strategy and underwriting for subcontractor default insurance (SDI) solutions. With over two decades of experience dedicated to SDI and Construction Insurance, Heather has supported top general contractors nationwide in managing subcontractor risk.

Jen Chadd
Arch Insurance Group Inc., AVP, Construction Specialty Products
Jen Chadd is Assistant Vice President of Subcontractor Default Insurance (SDI) at Arch Insurance. Leveraging over seven years of SDI underwriting experience in conjunction with a background in financial analytics and strategic planning, Jen specializes in helping contractors implement SDI programs that strengthen project resilience and financial outcomes.

Shayne Gaffney
Highwire, VP, Product & Engineering
Shayne Gaffney is Vice President of Product and Engineering at Highwire, where he leads all software development to support client goals and deliver Contractor Success. With a background in physical therapy and endurance sport coaching, Shayne brings a user-centric, systems-thinking approach to building intelligent platforms for contractor prequalification and risk management.