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Our Values

Our values describe who we are today, but are also aspirational enough to shape who we want to become. They are the sum of each person we’ve hired, and we defined them through a rigorous process of collaborative discovery, debate and articulation. They are our north star, informing everything we do.

Contractor Success is the movement we are creating to help grow businesses and save lives.

  • Contractor Success is the strategy — our guiding principle as we make decisions — to improve the entire industry.
  • The best way to serve our clients is to provide real value to the contractors they seek to elevate.
  • We develop empathy for our users, especially contractors, and build products that delight them and improve their businesses.

Integrity is how we build trust in every relationship.

  • We are honest and transparent in everything we do and we always do the right thing, even when no one is watching.
  • We follow through on all of our commitments so that people have confidence that we will deliver on our promises to them.
  • The trust we build as a result of our integrity is why clients buy from us and the best talent in the industry wants to work with us.

Authenticity is how we make people comfortable being themselves and becoming their best.

  • We operate with humility and kindness, recognizing that our mission and team are bigger and more important than ourselves.
  • We demonstrate vulnerability to forge deep human connections, and we acknowledge any uncomfortable facts.
  • We respectfully practice radical candor to share feedback or debate, and we speak about others as if they are in the room.

Curiosity, combined with initiative, is how we innovate.

  • We actively seek out opportunities to learn (e.g. reading, podcasts, new experiences) rather than just doing business as usual.
  • When faced with a new challenge, we “figure it out” and bring solutions to our colleagues, rather than presenting more problems.
  • We believe that our personal interests help us develop our competencies and innovate by matching patterns to our work.

Execution is how we deliver high-impact results quickly.

  • Our curiosity makes us think big, but we prioritize our ideas, start small, and move quickly to make progress or fail fast.
  • We empower our team with the freedom to act, but hold them accountable by carefully defining objectives and key results.
  • We measure our results with precision to iterate and make decisions, committing to continuous improvement in everything we do.

Professionalism is how we make excellence habitual.

  • We aim to deliver the highest-quality work and experiences because anything we do, we intend to do well.
  • Well-defined processes and systems help us make excellence repeatable and efficient while scaling our business aggressively.
  • We take pride in our work and how we represent our brand, which creates an aura that differentiates us from our competitors.

Ownership makes us responsible for everything that affects the mission, not just our own work.

  • There is no value in blaming others; we make progress by owning the problem, figuring it out and positively influencing the outcome.
  • We check our egos so that personal agendas never become more important than our team and our shared mission.
  • We lead from every level of the organization (not just management), and we influence beyond our roles’ defined responsibilities.

Join Our Team

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